Once your order has been placed, an order confirmation will be sent to the email address provided at checkout. The order confirmation acts as an invoice and includes your order number and all relevant details.
If you notice any errors on your order confirmation please contact us so we can modify your order. You can also review your order details by accessing your Order History via your the CHANCE account.
Once your order is placed, a standard processing time of up to 2 business days is required before the order is shipped out. Orders placed over the weekend and on holidays will be processed the next business day. Please note that during peak sale periods processing times may vary.
Modifying or Cancelling Your Order
You can modify or cancel your order as long as it has not been packed and/or shipped. We will do our best to accommodate any changes or cancellations before the order enters our shipping queues. Please contact us at firstname.lastname@example.org with your order number.
All information shared with the CHANCE when placing an order is confidential. We use secure systems in order to insure that details pertaining to your accounts remain private.